Agenda
2026 Agenda
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10:00 - 10:30
Coffee & Registration
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10:30 - 10:45
Supply Chain Management - From Reaction to Strategy through Innovation
Consumer technology brands, retailers and distributors are adapting to an unpredictable landscape. A situation that impacts all industries selling products to consumers. So how is the FMCG sector handling their supply chain and what can the CE sector learn from other sectors?
Presented by Shailen Shukla, General Manager, Almana Logistics (Sarco Oman Group) -
10:45 - 11:15
GROUP DISCUSSION: Supply Chain 2.0
Companies are adapting and finding ways to develop more efficient and resilient supply chain practices. From demand forecasting to automation, Supply Chain Managers have a number of new solutions and technologies at their disposal. This interactive session will explore some of the latest solutions and use case studies
Moderated by Shailen Shukla, General Manager, Almana Logistics (Sarco Oman Group) & Ryan Mackey. -
11:15 - 11:30
The Generation Race - Who’s Spending and Reshaping the Customer Profile?
The latest market insights into consumer spending and profiles plus how generational dynamics are shifting.Presented by Souvik Chakrabarty, Director, NIQ GfK -
11:30 - 12:00
GROUP DISCUSSION: The Attention Battle - Engagement, Conversion and Loyalty
Where is conversion happening and how do retailers and brands collaborate to build loyalty and engagement amongst Gen Z and Alpha? Is there too much attention on the region's youngest buyers and is it at the expense of other influential demographics?
Moderated by Souvik Chakrabarty, Director, NIQ GfK and Ryan Mackey.
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12:00 - 12:15
COFFEE BREAK
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12:15 - 12:30
Future in Cart - How Gen Z and Digital Commerce Are Reshaping Electronics Growth
Get up to speed on the latest ecommerce, marketplace and online retail trends and analysis from across the region.Presented by Aditi Jain, NIQ GfK
Part of the NIQ Customer Success Retail Team for the Middle East.
Managing a portfolio of key e-commerce and convenience retail customers across the Middle East, partnering with them to help unlock growth opportunities through data, insights, and strategic decision-making.
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12:30 - 13:00
GROUP DISCUSSION: How can Retailers Deliver an Online Experience that Secures Customer Access and Loyalty?
Smartphone usage is on the up and younger consumers are buying more online than before. How can retailers and vendors better collaborate to align their omni-channel strategies, cultivate customer loyalty and protect their margins against aggressive marketplace disruptors?
Moderated by Aditi Jain, NIQ GfK and Ryan Mackey.
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13:00 - 14:00
LUNCH
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14:00 - 15:00
PANEL DISCUSSION: Optimising BNPL for 2027 and Beyond
As the BNPL landscape evolves and customers become more accustomed to the service, how can the industry come together to deliver an optimal experience for endusers and collaborate in a way that supports growth for the vendor, retailer and service provider.Moderated by Sailesh Malhotra, CEO, VaultsPay -
15:00 - 15:30
Take Back Programmes - A Global Perspective and Outlook
How can brands and retailers elevate the trade in programme and turn it into a platform to engage customers, drive loyalty and open up new marketing, partnership and shopping potential? This interactive discussion will explore some of the ideas presented in the previous session and discuss what's working for participating retailers and brands.
Presented by Mariam Kvlividze, Sustainability Leader, Impact Entrepreneur & Co-Founder, Wat -
15:30 - 15:45
COFFEE BREAK
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15:45 - 16:00
Making the Connection - Smart Living & IoT Trends
The connected home is evolving. Consumers are switching on to energy saving devices and AI is set to transform how we engage with and operate the smart home. This session will explore the current smart home landscape, how it’s set to evolve and the implications and opportunities for retailers and vendors.Presented by Gurpreet Aulakh, Senior Insights Manager - Retailer Vertical (APP region) at NielsenIQ UAE
With over 14 years of experience in Consumer Insights and Retail Audit sectors, he oversees insights department pertaining to Tech & Durables markets for local and regional retail partners. His core expertise lies in Consumer Electronics, Gaming, IT and Imaging sectors. He holds a master’s degree in business administration.
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16:00 - 16:30
GROUP DISCUSSION: Connected Consumer and Future Customer
How should retailers keep step? Reflecting on how things are changing for the consumer in terms of connectivity, product ownership, AI and the implications for the retailer and brand.
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16:30 - 16:45
Retail Solutions Showcase
Session and speaker details to follow shortly.
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16:45 - 17:15
20 Concept Stores That Earn Their Space
How is the retail space is evolving and what are the latest ideas and activations happening across the globe? A whistle stop tour of retail trials, brand activations and more to inspire customer engagement and interaction for the 2027 shopping calendar.
Presented by Anand Ganesh Rao, Retail Strategy Advisor -
17:00 - 17:30
Exhibition Area Visit & Executive Networking
ECSF participants will be give a short tour of the exhibition areas to learn more about the brands and technologies on show followed by coffee, light refreshments and a chance to meet fellow ECSF attendees.
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20:00 - 23:00
Channel Summit META Awards & Gala Dinner
The Channel Summit META awards celebrate excellence in the region’s consumer technology market. The Awards represent the culmination of the Channel Summit show and give attending retail delegates the opportunity to vote live for the best vendor in show across a number of categories. The awards also feature a number of application based categories including ‘Best Circular Initiative’ and ‘Best Product Launch’.
LET'S TALK